Your privacy matters. The Lady Tech is a small, local business — not a company that collects data. This page explains exactly what personal information I collect, why, and how it’s protected, in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
Last updated: October 1, 2026.
This Website
This website does not use visitor tracking, analytics, advertising cookies, or contact forms. I don’t know who visits it, and nothing you do here is recorded by me.
- Like all websites, the web hosting provider automatically keeps standard server logs (such as IP address, browser type, and pages visited) for security and maintenance. I do not use these logs to identify visitors
- Fonts on this site are loaded from Google Fonts, which may receive your IP address when a page loads
- Links to other websites (such as news articles or government pages) are not covered by this policy. Those sites have their own privacy practices
What I Collect
I only collect personal information when you contact me or book a session:
- Your name
- Phone number
- Email address
- Home address (the service location)
- A family member’s name, relationship, and contact information, if they arranged the session
- Your signed service agreement
Why I Collect It
- To book, confirm, and attend your session
- To contact you about your appointment
- To provide receipts and keep records required for tax purposes
- To contact the family member who arranged the session, if applicable
I do not use your information for marketing, and I never sell, rent, or share it with anyone. Customer information is never shared with third parties or affiliates for marketing or promotional purposes.
What I Don’t Keep
- No copies of your passwords, files, photos, or personal data from your devices are kept after the session ends
- Only the information needed to complete the agreed task is accessed during a session — nothing else
- Remote access to your device, if used, ends when the session ends
How It’s Stored
- Signed service agreements and paper records are kept in a secure, private location
- Contact details are kept on my password-protected phone and email account
- Access to your information is limited to me
How Long It’s Kept
Records, including signed service agreements, are kept for 7 years to meet Canadian tax record requirements. After that, paper records are shredded and digital records are deleted.
When Information May Be Shared
Your information is never shared, except:
- When required by law
- If anything illegal is found on a device during a session, it will be reported to the appropriate authorities, as set out in the service agreement
Your Rights
- You can ask to see the personal information I hold about you
- You can ask me to correct anything that is wrong
- You can ask me to delete your information, except records I am required to keep for tax purposes
- You can withdraw consent to be contacted at any time
Text Messages
If you sign up to receive text messages such as appointment reminders, see the SMS Terms and Conditions.
Questions or Concerns
Email hello@theladytech.ca with any privacy question or request. I’ll respond within 30 days.
If you’re not satisfied with my response, you can contact the Office of the Privacy Commissioner of Canada at 1-800-282-1376.